This Shipping Policy governs all shipping and delivery services for orders placed on our website, serving customers across the United States, European Union member states, and other eligible Western regions. This policy complies with local cross-border e-commerce regulations and consumer protection laws. By placing an order on our website, you agree to the shipping terms stated below.
1. Order Processing Time
All orders are verified, packaged, and processed within1–3 business days after successful payment confirmation. Business days exclude weekends, public holidays, and regional statutory holidays. Orders received during holidays or peak sales seasons may be subject to a short processing delay of 1–2 business days due to high order volume.
Once your order has been dispatched from our warehouse, you will receive an official shipping confirmation email containing your tracking number and real-time logistics query link.
2. Shipping Coverage & Logistics Carriers
We currently provide international standard shipping to the United States and all European Union member countries. We reserve the right to suspend or restrict delivery to specific regions due to local logistics restrictions, customs policy adjustments, or force majeure situations without prior notice.
We cooperate with qualified international logistics providers and local postal services to complete package delivery. The shipping carrier will be automatically assigned according to your delivery destination and package specifications, and cannot be manually selected by customers.
3. Estimated Delivery Time
Delivery times are estimated from the date your order ships out. The timeframe below is for reference only and does not constitute a legally guaranteed delivery date:
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United States: 7–15 business days
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European Union Countries: 8–18 business days
Delivery delays may occur due to customs clearance inspections, extreme weather, local terminal distribution backlogs, peak shipping seasons, and other uncontrollable external factors. We are not liable for reasonable logistics delays caused by objective conditions.
4. Shipping Fees & Free Shipping Rules
All shipping fees are automatically calculated and clearly displayed at checkout based on your shipping destination, package weight, volume, and final order value. There are no hidden fees for any orders.
We offer free standard shipping for orders that meet the minimum order threshold displayed on our website. The free shipping standard may be adjusted according to regional promotional activities and market policies. Expedited shipping services are available in selected regions with additional service fees shown at checkout.
5. Customs Duties, Taxes & Fees
All international shipments may be subject to import duties, value-added taxes, customs clearance fees, and other official charges imposed by the destination country. Customers are solely responsible for all applicable taxes and customs fees.
We do not pre-pay, cover, or reimburse any import-related charges. Any delivery failure, package detention, or return caused by the customer’s failure to pay relevant fees or provide required customs documents shall be borne entirely by the customer.
6. Order Modification & Cancellation
You may modify your shipping address, contact information, or cancel your order free of charge before the order is processed and shipped. Once the order enters packing or shipment status, no further modifications or cancellations will be accepted.
We are not responsible for delivery failures, lost packages, or additional shipping costs resulting from incorrect or incomplete address information provided by customers.
7. Lost or Damaged Packages in Transit
Please track your package regularly using the official tracking number. If your package is confirmed lost by the logistics carrier, stuck in transit for an abnormal period, or arrives with severe transit damage, please contact our support team within 5 business days after the estimated delivery date to submit a verification request.
After successful verification with the logistics provider, we will provide eligible solutions including free reshipment or full refund. Minor package surface wear that does not affect usage is not eligible for compensation.
8. Undeliverable & Returned Shipments
Packages that cannot be delivered successfully due to incorrect addresses, customer refusal to sign, unclaimed status, or customer-initiated refusal will be returned or disposed of per logistics regulations. All resulting return shipping fees, secondary delivery costs, and handling fees shall be borne by the customer. We reserve the right to refuse a full refund for failed deliveries caused by customer reasons.
9. Force Majeure
We are not responsible for shipping delays, package damage, or loss caused by uncontrollable force majeure events, including natural disasters, severe weather, policy changes, customs suspension, logistics service interruption, and other objective emergencies.
10. Policy Updates
We reserve the right to update and revise this Shipping Policy to adapt to legal requirements and business adjustments. The latest version will be published on this page and take effect immediately. Your continued use of our website and placement of orders constitute acceptance of the updated policy terms.
11. Contact Support
If you have any questions regarding shipping time, shipping fees, tracking issues, or policy clauses, please contact our official customer support team through the website support channel. We will respond and resolve your inquiries within 24–48 business hours.