This Return & Refund Policy applies to all orders placed on our website by customers located in the United States, European Union member states, and other eligible Western regions. It is formulated in full compliance with the EU Consumer Rights Directive, US state consumer protection laws, and cross-border e-commerce trading regulations. By completing a purchase on our website, you acknowledge and agree to all terms below.
1. Return Eligibility & Time Window
We provide a standard 30-day return period for all eligible orders, starting from the date you receive and confirm delivery of your package. For EU customers, you additionally hold a statutory 14-day withdrawal right without reason, in line with local legal requirements.
To qualify for return, exchange or refund services, the following conditions must be satisfied:
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The return request is formally submitted within the valid return timeframe.
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All returned items are unused, unwashed, undamaged, and in original condition, with complete original packaging, labels and supporting accessories.
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The items are not classified as final-sale or non-returnable goods specified in this policy.
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Valid order information and purchase proof can be provided for verification.
2. Non-Returnable & Final Sale Items
To comply with hygiene standards, safety regulations and sales rules, the following items are final sale and cannot be returned, exchanged or refunded:
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Items with opened packaging, broken seals, obvious usage traces or personal modifications.
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Customized, personalized or specially customized goods tailored to individual requirements.
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Clearance items, discounted promotional products, bundle deals and complimentary gifts.
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Goods damaged by improper operation, artificial destruction, daily wear and tear or improper storage after delivery.
3. Return Responsibility & Cost Allocation
3.1 Seller Liability (Free Return & Full Refund)
We bear full responsibility and cover all return shipping fees for the following valid scenarios:
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Incorrect items shipped or wrong product specifications.
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Factory defects, quality problems or functional flaws of goods.
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Severe damage, breakage or missing parts caused during transit.
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Significant inconsistency between received items and official website descriptions.
For above cases, we offer free return service, full product refund or free reshipment according to customer preferences.
3.2 Customer Voluntary Return (Customer-Borne Freight)
If you request a return due to personal reasons including but not limited to unsatisfactory style, inappropriate size, accidental wrong order or change of mind, the return shipping fees, handling fees and related incidental costs shall be borne by yourself. We will refund the pure product value after receiving and inspecting the returned items. Original shipping fees are non-refundable.
4. Official Return Process
All return requests must follow the standard official process. Unauthorized private returns without official confirmation will not be accepted or processed.
Step 1: Submit Request Contact our customer support team via the website support channel within the valid return period, and provide your order number, detailed return reason, and corresponding photos or videos of the item status for verification.
Step 2: Obtain Return Authorization Our team will review your application within 1–3 business days. Once approved, we will send you the official return address and return instructions. Do not arrange shipment before obtaining official approval.
Step 3: Send Back Goods Pack the items completely and safely, ship via trackable logistics, and keep the tracking number and shipping receipt for follow-up inquiry.
Step 4: Inspection & Refund We will inspect the returned items within 3–5 business days after receiving the package. Qualified requests will trigger refund or exchange processing immediately.
5. Refund Rules & Processing Time
All refunds will be processed to your original payment account. The specific refund amount is determined based on the return reason and liability attribution:
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Seller liability: Full refund of product price + reimbursement of reasonable return shipping fees.
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Customer personal reasons: Refund of only the product unit price, excluding initial shipping fees and transaction handling fees.
Refunds will be initiated within 1–5 business days after inspection approval. The actual arrival time varies by payment method and financial institution processing efficiency, generally ranging from 3–10 business days.
6. Damaged & Defective Goods Claims
If you receive damaged, defective, incorrect or incomplete items, please contact customer support and provide valid visual evidence within 5 business days after delivery. We support multiple solutions including free reshipment, partial refund or full refund based on actual conditions. No overdue claims will be accepted.
7. Order Cancellation Rules
Customers can cancel orders free of charge before the order is processed and shipped. Once the order enters packing, dispatching or shipping status, cancellation applications will no longer be available, and you can only apply for returns after receiving the package.
8. Unclaimed & Undeliverable Packages
Packages that fail to be delivered successfully due to incorrect customer address, refusal to sign for receipt, long-term unclaimed status or personal voluntary return will be disposed of in accordance with logistics rules. All resulting return fees, secondary shipping costs and handling losses shall be borne by the customer, and we reserve the right to refuse full refunds for such orders.
9. Policy Updates
We reserve the right to update and revise this Return & Refund Policy to comply with legal requirements and business adjustments. The latest version will be published on this page and take effect immediately. Your continued use of our website and placement of orders constitute acceptance of the updated policy terms.
10. Contact Support
If you have any questions about return eligibility, refund progress, cost allocation or policy terms, please contact our official customer support team through the website support channel. We will respond and resolve your inquiries within 24–48 business hours.